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This Privacy Notice provides information regarding the personal information which is processed by a company or companies within the Volta group of companies (‘Volta’ or ‘we’), which is part of the Shell group of companies, in relation to:
For individuals who require access to a Volta site on behalf of a Business Customer, Supplier or Business Partner you will be asked to provide additional information to enable you to be identified for health, safety and security purposes and to manage the relationship between Volta and the relevant Business Customer, Supplier or Business Partner. For further information please refer to the Privacy Notice - Volta Group Employee, Contractor and Dependents’ at https://voltacharging.com/privacy-notice/employee
For individual retail customers, members of Volta loyalty programs, visitors of Volta websites or users of Volta applications, please refer to the Privacy Notice - Motorists, Loyalty or Energy Customers, Volta App users and visitors to our websites at https://voltacharging.com/privacy-notice/consumer.
For individuals who apply to work for Volta, or who attend a recruitment event or undertake an assessment please refer to the Privacy Notice - Volta Group Recruitment at https://voltacharging.com/privacy-notice/job-applicant.
Bespoke notices and supplementary privacy statements may contain further information about how Volta is processing your personal information. In those instances, such privacy notices will be communicated to you separately. These privacy notices may vary among the countries in which we operate to reflect local practices and applicable law requirements.
This Privacy Notice explains what personal information is processed about you, why we are processing your personal information and for which purposes, how long we hold your personal information for, how to access and update your personal information, as well as the options you have regarding your personal information and where to go for further information.
Special Notice - Processing children’s personal information (if you are under 16 years old): Except in those cases where Volta organizes educational events specifically designed for children, we do not intentionally collect personal information of individuals under 16 years old. If you are under 16 years old (or a different age to reflect local legal requirement as communicated on the Volta website in your location), please do not send us your personal information, for example, your name, address and email address. If you wish to contact Volta in a way which requires you to submit your personal information (such as for education or innovation events), please get your parent or guardian to do so on your behalf.
We process personal information from and in relation to individuals who are, or who work for or on behalf of or who are shareholders in our Business Customers, Suppliers, Business Partners in the following categories:
In addition, in order to comply with legal and regulatory obligations, to protect Volta’s assets and employees/contractors and specifically to ensure that Volta can comply with trade control, anti-money laundering and/or bribery and corruption laws and other regulatory requirements, we carry out screening (pre-contract and on a periodic basis post-contract) on owners, shareholders and directors of our Business Customers, Suppliers and Business Partners. This screening takes place against publicly available or government issued sanctions lists and media sources.
The screening does not involve profiling or automated decision making in relation to the counter-parties or potential counter-parties.
With the aim of ensuring you have a seamless experience with the Volta group (Volta being part of the Volta group of companies), and depending upon the nature of your engagement with Volta, we combine information gathered from the sources referred to above to create a personal profile of you. This enables you to interact with different Volta companies more easily and ensures we have the most up to date information about you in order to better develop services and products and to tailor offers relevant to your specific interests.
Volta Inc., a Delaware corporate having offices at 155 De Haro Street, San Francisco, California 94103, USA on behalf of itself and the relevant Volta affiliates within the Volta group of companies.
We process personal information covered by this Privacy Notice for the following purposes:
or for a secondary purpose where it is closely related, such as:
We may also use aggregated or anonymous information about the various types of information, integrations, metadata, and performance metrics to ensure our products and services are serving their intended purposes and for product improvements.
We do not use or disclose any sensitive personal information for purposes other than to perform the services you request, provide the goods to you, verify or maintain the quality or safety of our services or applications as permitted by applicable data privacy regulations except as otherwise explicitly consented by you prior to collection
As defined by the California Privacy Rights Act (“CPRA”), we have sold or shared cookie-related data for analytics or cross-context behavioral advertising to web and data analytics service providers, search engine and social media platform providers.
You may receive offers on behalf of the relevant Business Customer, Supplier or Business Partner. On all occasions you will be given the opportunity to use the unsubscribe functionality through the different digital channels we use to interact with you.
The personal information covered by this Privacy Notice is only processed:
In those cases where processing is based on consent, and subject to applicable local law which provides otherwise, you have the right to withdraw your consent at any time. This will not affect the validity of the processing prior to the withdrawal of consent.
We have implemented technology and policies with the objective of protecting your privacy from unauthorized access and improper use. In particular, we may use encryption for some of our services, we apply authentication and verification process for access to Volta services and we regularly test, assess and evaluate the effectiveness of our security measures.
The personal information covered by this Privacy Notice is exclusively processed for the purposes referred to above and will only be shared on a strict need to know basis with the following categories of recipients:
If you choose to interact with Volta through social media on a Volta administered social media page (‘Volta Social Media Page’) such as Facebook, Instagram, Twitter or LinkedIn, your personal information (such as your name, your profile picture and the fact that you are interested in Volta) will be visible to all visitors of your personal webpage depending on your privacy settings on the relevant social media platform, and will also be visible to Volta. You can delete any information that you share on these sites at any time through your relevant social media platform’s account. If you send a message to Volta via any messenger service on a social media platform, these messages are retained according to the policies of the social media platform. Please contact Volta if you wish to make a request that you are unable to action yourself and which relates to a Volta Social Media Page - see the section below ‘Your rights in relation to your personal information’.
Additionally and to the extent Volta is jointly responsible with a social media platform of a Volta Social Media Page or advertising service, Volta will have access through the social media platform or advertising service to aggregated data providing statistics and insights that help to understand the types of actions you take on Volta Social Media Pages or interactions with our ads. For more information on how your personal information is processed on those social media platforms or advertising services, please refer to your privacy settings accessible through the relevant social media platform or advertising service’s account.
Where your personal information has been transferred to companies within the Shell group and/or to authorized third parties located outside of your country, we take organizational, contractual and legal measures to ensure that your personal information is exclusively processed for the purposes mentioned above and that adequate levels of protection have been implemented in order to safeguard your personal information. These measures include contractual obligations preventing service providers from selling your personal information and Binding Corporate Rules for transfers among the Shell group. You can find a copy of Shell Binding Corporate Rules at www.shell.us/privacy.html.
Personal information gathered by Volta for these processes either directly or indirectly are required in order to:
Failure to provide us with the information required will negatively affect our ability to communicate with you, or our ability to enter into a contract with a counter-party or continue to contract with a counter-party.
We will retain your personal data for as long as is necessary for the purposes set out in this Privacy Policy or internal policies. The criteria we use to determine retention periods for each category of personal data is based on the type of personal data, contractual requirements, or with regards to product or service maintenance and improvements. We will also retain and use personal data as necessary to comply with our legal obligations, resolve disputes and enforce our legal agreements and policies. In some cases, your personal data may be maintained indefinitely.
In all cases, information may be held for (a) a longer period of time where there is a legal or regulatory reason to do so (in which case it will be deleted once no longer required for the legal or regulatory purpose) or (b) a shorter period where the individual objects to the processing of their personal information and there is no longer a legitimate business purpose to retain it.
We aim to keep our information as accurate as possible. You can request:
We do not and will not discriminate against you for exercising any of your rights explained in this Privacy Notice
You may be entitled to submit a request through an authorized agent. To designate an authorized agent to exercise your rights and choices on your behalf, please provide your authorized agent with signed, written permission demonstrating that they have been authorized by you to act on your behalf.
We will respond to your request consistent with applicable law.
Opt-out from sale or sharing your data for cross-context behavioral advertising, targeted advertising by providing your choices related to cookies through the “Do Not Sell My Personal Information” link of the relevant site or via your browser settings.
To make a request, other than to opt out of sharing/selling, please contact privacy-office-SI@shell.com or call (888) 467-4355.
We cannot respond to your request unless we can verify your identity or authority to make the request. We will aim to verify your identity based on personal information we already hold about you. If we need to request further information from you in order to verify your identity we will only use that personal information for the purposes of identifying you or that you have authorized the request.
We will respond to your request consistent with applicable law.
If you have any issues, queries or complaints regarding the processing of your personal information, please contact Privacy-Office-SI@shell.com.
You may also contact the Volta Group Chief Privacy Officer at Volta International B.V. The Hague, The Netherlands - Trade Register, No. 27155369 Correspondence: PO Box 162, 2501 AN, The Hague, at privacy-office-SI@shell.com.
Without prejudice to any rights you may have in line with local law you have the right to lodge a complaint with the Dutch Data Protection Authority whose address is Hoge Nieuwstraat 8, 2514 EL, Den Haag, Netherlands. Please visit https://autoriteitpersoonsgegevens.nl/en for more information.
Volta uses cookies and similar technologies that aim to collect and store information when you visit a Volta website. This is to enable Volta to identify your internet browser and collect data on your use of our website, which pages you visit, the duration of your visits and identify these when you return so that we improve your experience when visiting our website(s). You can control and manage your cookies preferences by adjusting your browser settings or using the Volta cookies preference tool on Volta websites - for more information, please refer to the Volta Cookie Policy at https://voltacharging.com/cookie-policy
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This Privacy Notice may be changed over time. You are advised to regularly review this Privacy Notice for possible changes. This Privacy Notice was last updated in June 2023.
